Visitor Protocols

Effective May 2022 the following changes apply:

  • all general visitors, including those under the age of 5, are permitted entry to the home.
  • The number of general visitors and caregivers that can visit at a time has increased to 4, unless there is an outbreak or the resident is isolated.
  • Masks and surveillance testing are still required. Individuals with PCR confirmed COVID-19 in the previous 90 days are exempt from surveillance testing for 90 days from the date of their positive result.
  • Visitors and caregivers may join residents in activities in the home, both indoors and outdoors, unless otherwise directed by public health.
  • Physical distancing with the resident is not required.
  • All residents can go on overnight absences, regardless of vaccination status.
  • Residents will require COVID-19 testing 5 days after returning from a leave of absence (social, medical)


  • All essential caregivers will be tested at a minimum of 2 times per week if up to date with COVID-19 vaccination.
  • Testing will be available at Eastholme.  Plan to arrive for your visit 15 minutes early.  You will not be able to enter the home until your test has been processed and there is a negative result.

Rapid antigen testing is offered at several pharmacies in the area.  Processes vary depending on location. Call ahead to determine availability and price. 

  • No Frills/Loblaws – Sturgeon Falls (705) 753-5850
  • Shoppers Drug Mart – 66 Josephine Street, North Bay (705) 497-8542
  • Shoppers Drug Mart – 276 Lakeshore Drive, North Bay (705) 476-3244
  • Shoppers Drug Mart – 2025 Cassells Street, North Bay (705) 474-8200
  • Shoppers Drug Mart – 90 Bowes Street, Parry Sound (705) 746-2932


  • Visitors must wear a mask indoors, covering their nose and mouth, for the entire visit.
  • Residents should wear a mask if tolerated.
  • All indoor visitors are required to be tested for COVID-19 at a minimum of 2 times per week if up to date with COVID-19 vaccinations.
  • All visitors are encouraged to use the alcohol-based hand rub frequently throughout the visit.
  • Keep your distance from all other residents, staff and visitors.


After you have passed screening for symptoms and potential exposures to COVID-19, you will proceed into the lobby to have your test performed (if required).  You will then be asked to leave the building for 15 to 20 minutes.  If your test result is positive, you will be advised of the need to book a test at your local Assessment Center.  If your test result is negative, you can proceed with your visit.

Please be aware that there is a high volume of traffic at the screening desk between the hours of 1:30 pm and 2:30 pm due to staff shift changes.  If possible, plan your visits outside of these times.


  • Testing is not required in an emergency or palliative situation but can be performed if requested by the visitor.
  • Visitors who have had an Antigen Test with a negative result at another facility must provide proof of the result before being granted entry to the home. 

Eastholme’s Visitor Policy is based on the requirements of The Ministry of Long-Term Care visiting policy.  You can view the Ministry’s policy by clicking on this link: