Visitor Protocols


As you may have heard, yesterday the government released its Roadmap to Reopen, a three-step plan to safely and cautiously reopen the province and gradually lift public health measures.

Beginning on Saturday, May 22, 2021, general visitors can come to Eastholme to see their loved ones for an outdoor visit. 

Eastholme is following the directives and policies set out by the Ministry of Long-Term Care.  Some highlights of the changes to our visiting policy are listed below.  In the event that the Ministry updates any of their directions to Long-Term Care homes, these guidelines may change. 

  • Maximum of two general visitors at a time per resident in addition to essential caregiver(s).
  • Children under the age of two years do not count towards the general visitor maximum and they are not required to wear a mask.  Remember that they must keep their distance.
  • If you are an essential caregiver, you will be able to enter the home and can escort the resident to the outdoor visiting area to meet with general visitors.
  • General visitors are not permitted to enter the home and must pre-arrange their visit in order to be admitted into the visiting area. 
  • General visitors need to be actively screened upon arrival at the front door before going to the visiting area. 
  • General visitors do not need to have a COVID-19 test as their visit will be outdoors.
  • General visitors need to maintain physical distancing and wear masks.
  • Residents should wear a mask if tolerated.
  • Different groups of visitors are also required to be physically distanced.

Outdoor visits can be arranged by calling:

North Wing 2nd Floor – Ext. 510

North Wing 3rd Floor – Ext. 508

South Wing 2nd Floor – Ext. 507

South Wing 3rd Floor – Ext. 509

Voicemail messages are checked on a regular basis


Beginning on Monday, February 22, 2021, the Ministry of Long Term Care will require that Essential Caregivers, Support Workers and General Visitors (when permitted), be tested for COVID-19 at Eastholme. 

After you have passed screening for symptoms and potential exposures to COVID-19, you will proceed into the lobby to have your test performed.  You will then be asked to leave the building for 15 to 20 minutes.  If your test result is positive, you will be advised of the need to book a test at your local Assessment Centre.  If your test result is negative, you can proceed with your visit.

Please be aware that there is a high volume of traffic at the screening desk between the hours of 1:30pm and 2:30pm due to staff shift changes.  If possible, plan your visits outside of these times.

Testing Frequency:

  • All visitors must be tested for COVID-19 at Eastholme with a rapid test on the day of their visit or the previous day.


  • Testing is not required in an emergency or palliative situation but can be performed if requested by the visitor.
  • Visitors who have had an Antigen Test with a negative result at another facility must provide proof of the result before being granted entry to the home. 

Eastholme’s Visitor Policy is based on the requirements of The Ministry of Long-Term Care visiting policy.  You can view the Ministry’s policy by clicking on this link: