Visitor Protocols


July 15, 2021The following information has been updated to reflect the most recent changes regarding visiting at Eastholme. Click on the link below to view.

IMPORTANT! Government issued proof of Covid-19 vaccination is required upon each entry into the Home. You can access your vaccine receipt through the link posted below.

ATTENTION: Individuals who are not fully immunized will be required to visit between 8 a.m. to 8 p.m. due to the availability of surveillance staff


  • Visitors must wear a mask indoor and outdoor, covering their nose and mouth, for the entire visit.
  • Residents should wear a mask if tolerated.
  • All indoor visitors are required to be tested for COVID-19 as described below.
  • All visitors are encouraged to use the alcohol-based hand rub frequently throughout the visit.
  • Keep your distance from all other residents, staff and visitors.
  • All visitors are permitted to have a brief hug with the resident regardless of immunization status. 
  • If the visitor and the resident are both fully immunized (two doses and 14 days since second dose), close contact is permitted. 
  • If the visitor or the resident are not fully immunized, essential caregivers are permitted to have close contact if required for care.  Otherwise distance (2m/6ft) must be maintained.
  • Remain in the designated visiting area (patio or resident’s room) for the duration of your visit.
  • Eye protection is provided to visitors for all indoor visits.

Outdoor visits can be arranged by calling:

North Wing 2nd Floor – Ext. 510

North Wing 3rd Floor – Ext. 508

South Wing 2nd Floor – Ext. 507

South Wing 3rd Floor – Ext. 509

Door screener – Ext. 493

Voicemail messages are checked on a regular basis


Beginning on Friday July 16, 2021, the Ministry of Long Term Care will require that unimmunized Essential Caregivers, Support Workers and General Visitors, be tested for COVID-19 at Eastholme. Fully immunized individuals who have received their second dose of COVID vaccine greater than 14 days ago are permitted to enter the Home without surveillance testing.

After you have passed screening for symptoms and potential exposures to COVID-19, you will proceed into the lobby to have your test performed (if required).  You will then be asked to leave the building for 15 to 20 minutes.  If your test result is positive, you will be advised of the need to book a test at your local Assessment Center.  If your test result is negative, you can proceed with your visit.

Please be aware that there is a high volume of traffic at the screening desk between the hours of 1:30pm and 2:30pm due to staff shift changes.  If possible, plan your visits outside of these times.

Testing Frequency:

  • All visitors must be tested for COVID-19 at Eastholme with a rapid test on the day of their visit or the previous day if not fully immunized.


  • Testing is not required in an emergency or palliative situation but can be performed if requested by the visitor.
  • Visitors who have had an Antigen Test with a negative result at another facility must provide proof of the result before being granted entry to the home. 

Eastholme’s Visitor Policy is based on the requirements of The Ministry of Long-Term Care visiting policy.  You can view the Ministry’s policy by clicking on this link: